Troubleshooting: Sync

Synchronization issues:

During the use of Bridge applications, it may happen that the user faces issues while using the "Sync" option.

What to do in that case?

- The safest way to solve the mentioned problem is to do "Data backup", in order to be sure no data loss occurs. After you send us your data backup over email, we will analyze it and then send a report back to you.

Let's follow the steps below:

1. Go to Bridge Portal: https://bridge.axess.no/;

2. Select the application you want to use;

3. Click on "sync" button;

4. When you are sure that your sync mode is "on", click on the "cloud" icon at the bottom, that applies to the Data backup option;

If you have unsynchronized data for this installation, you will get a file in the Downloads folder of your computer named NDTUserData.zip. Please send this file to us over email to support.bridge@axessgroup.com and we will analyse it and report back to you about further steps. In this case, skip the steps below.

If you get this popup (There is no data to back up) you have no unsynchronized data for this installation. Your issue is probably about getting updates from the cloud to your device.

To try solve incoming sync issues, you can delete the data cached on your device. Please follow these steps.

1. Open the diagnostics page by clicking the small icon at the bottom right corner of the user menu:

2. On the diagnostics page, click this button, and follow the instructions in the popup
(Delete local data)

3. Open your application (eDROPS or NDT) for the installation again. Now you will load a fresh copy of both the application and the data from the cloud. Hopefully, the synchronization issues will be solved.

For further assistance or questions - please contact our customer service team at:

Support.bridge@axessgroup.com