Troubleshooting: App Access Issues

Application Access Issues (Trouble-Shooter)

Suppose the user faces issues accessing the particular application on BRIDGE (e.g., access delays, application button not working, or not visible). In that case, the user must clear the local storage (cache) from the browser on which BRIDGE is accessed (e.g., Chrome, Microsoft Edge).

Important Note: All unsynced (not synchronized) data on BRIDGE apps will be lost after clearing the local storage. Therefore, remember to synchronize data regularly.

In order to clear the local storage from your browser, follow the steps below:

1. In the BRIDGE Portal (https://bridge.axess.no/), right-click anywhere on the screen;

2. From the submenu, select Inspect option:

3. In the next window, select the option Application (if there is no Application button on the screen when you click Inspect button from the previous step, the user needs to click >> (two arrows) button and the Application button will appear):

4. Select the Storage button on the left, then mark the Including Third-Party Cookies button, then click on the Clear Site Data button:

5. The user can close the window:

6. Refresh the browser (or type in https://bridge.axess.no/), and log back in. All access issues should be resolved.

For further assistance or questions - please contact our customer service team at:

Support.bridge@axessgroup.com