Step one:
Make sure that the Android tablets meet Axess Bridge Minimum requirements:
Tablet minimum requirements.
- Android 9.0 (Pie) OS or greater.
- Screen with resolution above 2000 x 1500.
- Minimum 64GB of onboard storage (excluding extendable storage like an SD card).
- 4GB of system memory (RAM) or greater.
- Minimum Quad-core CPU at 2.0GHz or an Octa-core CPU at 1.6GHz.
- 8 MP Camera or greater
- Google Chrome web browser app installed, updated and set as the default browser.
Remark:
The application requires that at least 10% of the storage space on your device is free to save data when working outside the wi-fi range.
The steps to find the current OS version vary by device. Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the device’s User Guide.
To find out which Android OS is on your device:
- Open your device's Settings.
- Tap About Device or About Phone.
- Tap Android Version to display your version information.
Step two:
Make sure your device has an internet connection, and check the internet speed/bandwidth
Visit “https://idgtechmedia.speedtestcustom.com/” and run the Speed test by clicking the “GO” button
Speedtest result
Remark regarding download and upload speed – due to Axess Bridge’s offline abilities, the application will on “first-time startup” typical download all data required to be able to work offline, this could be a significant amount of data.
Furthermore, when an inspection is conducted in “offline mode” the stored inspection data will be stored on the device pending being uploaded and synchronized with Axess Digitals Cloud storage.
The down- and upload abilities require a minimum 2/2 Mbps bandwidth to function optimally. Speed < 2/2 Mbps will still support the synchronization.
But other Bridge services and the data availability will be stalled for this inspection until the synchronization job is finished (depending on speed < 2/2 Mbps, the synchronization could take up to 12 – 16 hours)
If the speedtest is OK – go to https://Bridge.axess.no
If not please check that Wi-Fi is turned on at the device, and that the device is connected
- Open your Settings app and tap Network & Internet or Connections
(Wi-Fi. Depending on your device, these options may be different.)
- Turn Wi-Fi on.
- Find the Wi-Fi connection indicator at the top of your screen
.
- If the Wi-Fi connection indicator isn't displayed, or none of the bars is filled in, you may be out of range of a Wi-Fi network – contact your IT-Department for further assistance.
For further assistance or questions - please contact our customer service team at:
Support.bridge@axessgroup.com